We pride ourselves on our quick, efficient shipping. We use FedEx, UPS, and the USPS priority mail services. Some products, due to their weight, may require common truck carrier (referred to as LTL service). We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We ship Monday through Friday and the majority of our products are shipped out the same day for orders received before 2 PM EST. Some products require additional handling time and will be stated on the product page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free shipping is for ground shipping to US continental states only. Canada, Hawaii and Alaska residents will be given a live shipping rate quote to choose there shipping method.
We have 100% 30 day satisfaction guarantee! You may return new, unopened items for any reason within 30 days of delivery for a full refund of the original purchase price. Used items will be subject to a 15% restocking fee if the item cannot be sold as new. Any non-functioning or damaged items due to shipping, will be replaced immediately. Returns are not accepted outside the United States and Canada.
When returning opened or used items it must be within 30 days of purchase. You will be responsible for the shipping cost for the return item. PLEASE NOTE: If the item is used or damaged, If it isnt in the original packaging, broken, scratched or dented it will not be accepted. The shipping cost will not be refunded unless it was our error. There will also be a 15% restocking fee.
FINAL SALE ON ALL CLEARANCE AND SALES ITEMS.
NO RETURNS ON ALL CLEARANCE AND SALE ITEMS.
You should expect to receive your refund within 7 days of receipt of your package back to our warehouse.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact us in the event that you need to return an item. We do stand behind and support all of the products that are sold through The EnergyStead and its sister sites.
We apologize, but items are not able to be returned to international customers outside of North America.
ATTN: Returns Dept.
315A Industrial Rd
Summerville, SC 29483